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Business Operation Support System
Business Operation Support System
Owning the world’s largest single-point telecom data processing capability, the system provides comprehensive business support and services to telecom operators. It has streamlined operations in product management, channel management, resource manage
-ment, service activation, partner management, comprehensive collection, billing, integrated accounting and other functions.
Application case:
Guangdong Mobile business operation support system——It’s currently the largest and most efficient single point billing system worldwide and supports real-time billing for more than 100 million subscribers.

Convergent Charging and Billing System
The system can separately manage prepayment and post-payment subscribers. It can also support online and off-line billing, providing all users with full-range service. The system helps customers reduce operating costs and risks to increase their market shares.
Application cases:
● Guangdong Mobile in Shenzhen, Foshan, Zhuhai and Zhongshan
● Guangdong Unicom, Sichuan Unicom, Zhejiang Unicom and Guizhou Unicom

Real-time Accounting System
With a whole set of flexible controlling strategies and processing methods, the real-time accounting system can calculate and collect various fees from customers, as well as applying favorable prices to them.
Application case:
● Guangdong Mobile Real-time Accounting System

Customer Relationship Management System
The customer relationship management system creates more chances for enterprises to offer service by promptly keeping them informed of customers' information. It also assists the enterprises to keep existing valuable customers satisfied and develop new relationships, as well as increasing their financial benefits by improving service level.
Application case:
● Guangdong Mobile

Electronic Channel Management System
This system covers all operating phases of telecoms operators, from the pre-sales right through to the after-sales. It brings together the application of online distribution and personal agent marketing, and could also be used as a marketing mechanism for innovation, palm marketing support for operators' sales teams, personal information windows for customers personalized and other exclusive services, multimedia self-help service systems for terminal access expansion, information transmission of key activities and an integrated channel supporting system for multiple electronic channel coordination.
Application case:
● Guangdong Mobile
● Guangdong Unicom

Operation and Maintenance Guarantee
The operation and maintenance guarantee system promptly spots problems and loopholes existing in current business process by monitoring key business targets and activities of different telecoms operators, checking end-to-end data and verifying the consistency of cross-system and cross-platform data. In this way, it guarantees their business operation, service provision and income, effectively promotes the operating efficiency of the telecom operators, raises recognition from users, improves services, and increases profits.
With an integrated maintenance management platform, it can carry out uniform management and maintenance of different supporting systems and platforms for the telecom operators, raise the system's self-management extent, improve platform service capacity and enhance efficient utilization of IT investment.
Application case:
● China Unicom headquarter
● Guangdong Mobile
● Hebei Mobile

Convergent Settlement
The new system conducts pretreatment and charging of the data to be settled, as well as preparing the settlement repartition result and charging data statement. These settlements include inter-network settlement, roaming settlement, cross-regional settlement, transfer settlement, SP settlement and remuneration settlement.
Application case:
● Guangdong Mobile
● Guangdong Unicom

● Individual marketing oriented to marketing mechanism innovation
● Palm marketing support of operators' sales team
● Individual information portals oriented to customer-oriented services
● Unified channel support to a variety of electronic channels
● Multimedia self-service system oriented to terminal access method development
● Information push application oriented to key activities
Business Operation Support System

Convergent Charging and Billing System

Real-time Accounting System

Customer Relationship Management System

Electronic Channel Management System

Operation and Maintenance Guarantee

Convergent Settlement